Why Online Metals?
With thousands of shapes and alloys with performance, traceability, and machining requirements, the journey to understanding the qualities and performance properties of metal is as continuous as it is rewarding!
A trusted materials supplier is essential to your professional and personal success with every job or project.
We’ve created a list of resources below on what makes us a great choice for your material supplier. We hope you find it helpful on your purchasing journey and are open to your questions, comments or handle your material needs at [email protected]
Customer Resources and Ongoing Education
Free Product Guides with Technical Specs & Use Information for Materials
We are constantly investing in our customer educational and technical resources as we know it is important to help you make informed purchasing decisions.
If you are a hobbyist, new machinist, or working on a new project that requires metal or plastics Our product guides provide in-depth information about our large catalog of materials ranging from aluminum to zinc. You can find a quick overview of the material info and its general uses at the top of every product guide.
If you are a professional looking for specific material details we have highly technical charts and data specific to the material in question. This information will let you know exactly what the metal is, and what you can do with it.
Educational Videos & Tutorials
Our video collection is home to a library of information about products, DIY and how-to projects, customer spotlights, and how to properly use our website.
Feel free to browse at your own leisure and let us know if you have any future video concepts that others may find helpful.
Consistent, Reliable Sourcing & Underlying Documentation
Reliable Supply Chains
We have established relationships with reputable suppliers, and are always monitoring our distribution chains to ensure we can provide the materials you need. Keeping you updated on your orders and researching hard to source alloys and shapes that we may not carry are what we live for. If you notice a product not available on our site, reach out to our support group and we will do our best to help you source it.
Free Electronic MTRs for Most Products
This means you can access them easily and whenever you want. We also have full traceability available if you require that.
It’ll make your Quality Assurance people happy!
Selection of Hard to Source Materials (Domestic and DFARS)
The DoD and other contracts may require hard to source materials manufactured from a specified list of countries or made domestically. We’ve made it our goal to help you meet those requirements and meet your other material needs all in one place.
Provides Materials Expertise, Price Match & Customer Support
Free Custom Quotes from Materials Experts
Our sales team is equipped to make expert recommendations, answer complex materials questions, and return accurate quotes quickly for FREE.
You may also notice that we only have up to 8′ (96″) lengths or 36″ x 48″ sheets listed on the site. That is because those are the largest sizes that UPS will ship for us. Does this mean that we can’t ship larger, or that because we specialize in small quantities we can’t handle larger ones? Not at all! We have a dedicated sales team who do custom quotes.
Is there an item you don’t see on the site you want? Do you need larger pieces than we have listed? Do you need larger quantities? If you answered “yes” to any of these, our sales team is here for you! While the sales team can be reached at 800-704-2157, often times the best way to contact them, especially with larger quantities or pieces you don’t see on the website, is to email them directly at [email protected]
Honest Price Match Guarantee Program
Simply submit your price match request and include a link to the competitor’s offer.
We know that price matters to you. Getting the best value raw material metal and plastics can make all the difference to your business or viability of a project. To make it easier to know you’re always getting the best deal and best experience with Online Metals we offer a Price Match Guarantee. We are committed to providing the best value on small and medium-size orders of raw material metals and plastics. For more information on the guidelines click the link below.
Easy to Access Customer Support
We offer customer support through whatever medium you prefer. Our team is dedicated to providing a quick response by chat, phone, email, text, or social media during business hours for questions about materials, pricing, and order status.
24/7 Orders, Shipping Options, Solid Returns Policy, Net 30 Terms & Rewards Program
24/7 Search & Online Order Capability – Even Faster On Our New Mobile Experience
As the name “Online Metals” implies, we offer all of our materials on our website. Everything we carry is listed there, organized by material, then shape, then size. You can place orders at home, in your pajamas, while watching Netflix, whenever you want! Our website is always there for you! It is worth noting that while our site is 24-7, our offices are open from 8 AM ET – 5 PM PT Monday – Friday, so if you give us a call at 1 AM, nobody will answer. But, rest assured that we’ll get cracking on that order as soon as we get back in!
One-click Repeat Order, Saved Shopping Lists, Order History & More
With just a few clicks, you can add items to your Favorites list or your Project Lists. In this way, you can easily keep track of what you want to buy. There is also a one-click option to add the items to your cart. We’ve got an explanation video showing how these extremely useful tools work. Take advantage of what your My Account has to offer with quick reorders, order history, and much much more.
Free Custom Cuts for Most Products – Precision Custom Cuts, Too
One of the first things we like to talk about is that we offer custom cut metal, cut to the length you specify! Not a lot of other companies do that. And those that do often charge massive premiums for this service. While custom cut sizes at OLM are more expensive than standard sizes, we’re proud to say they are cheaper than our competitors. Therefore, we can get you what you want and for less!
We also offer precision waterjet cutting services to help you reduce waste and get those near-net shapes you are looking for.
No Minimum Order Requirement
This brings us to our second benefit, namely, we have no minimum order sizes. The vast majority of our competitors and even our sister companies will insist you spend at least a few hundred dollars, whereas we do not! Do you want to buy that 42 cent piece of custom cut aluminum that you just can’t find anywhere else? We’re here for you!
Delivery Options Tailored To You
We offer Same Day Turnaround, In-Person Pickup, Ground & Expedited Shipping, or Use Your UPS Account
Between our six facilities, we can generally get small orders out the same day if you place an order before 3 pm, or the next day if after that. There are some materials that are exceptions to this, things like Blanchard ground plate, large bronze rounds, tool steel, or custom cut inch-thick stainless steel, might take a couple of extra days to ship due to the size or time it takes to actually cut the material.
If you live in the vicinity of any of our six warehouses, you can order online then pick up material stocked in that warehouse and avoid paying for shipping. For those of you who haven’t seen out little map on the main page, our facilities are in Seattle WA, Santa Fe Springs CA, Northwood OH, Grand Prairie TX, Acworth GA, and Wallingford CT.
Free Customer Pick Up
When you are checking out, it will ask for a shipping address, please fill this out, as it’s what the computer uses to know which warehouse you are closest to. Then on the step where you choose shipping, if it is all in stock, one of the “shipping” methods will be Order Pickup (Will Call).
What if order pickup appearing as an option during checkout?
This is one of the most common questions asked to the customer service team, and the answer is simple – at least one item in your cart isn’t in stock in the size you want in the facility closest to you. If you are having problems figuring out what is causing the issue, one of the easiest things to do is just pick UPS Ground and proceed to the checkout, but on the last step hit Pay By Phone as a payment option. Then give us a call with that number at 800-704-2157. This will pencil in the order so the sales team can see where everything is coming from, and the order can be easily adjusted as needed.
Clear Returns Policy
Our Returns Policy is extremely unambiguous and well laid on our website, but we will give you a quick summary here. Please be sure to verify all material/test reports are accurate upon arrival of your order for an even smoother conversation with our support staff. We have a 30-day return policy from the receipt of the order, so be sure to request a Return Material Authorization (RMA) in that time frame and our customer service team will be glad to help you out. Here is our quick four-step process for returns:
- Step 1: Email [email protected] or call 1.800.704.2157
- Step 2: Provide your order number and reason for return. We will provide you with a Return Material Authorization (RMA) form to include in the package when you ship it back to us. The RMA will include the return address. Please write the RMA number on the outside of the package
- Step 3: Ship the item back via UPS, FedEx, USPS or other carriers to the return address listed on the RMA.
- Step 4: Provide us with the tracking number once the item has shipped. You may call or email [email protected] customer service with this information. As soon as we receive the material back, the warehouse will restock it and a refund will be issued.
Learn more about the exceptions in our return policy in the link below.
Net 30 Credit Terms
Setting up your Online Metals Credit Account is easy whether you are a large corporation or run your own business!
Credit applications are usually approved same day, if received during our standard business hours. You will receive an email confirming your application is approved, or, a Customer Service team member will contact you to discuss other payment options.
*You can place your first order in advance of your final credit approval*
As you checkout in Step 4 – Payment Options, select the ‘Purchase Orders’ and Continue. Remember to complete and submit the credit application for processing. You will receive an email confirming your application is approved, or, a Customer Service team member will be in touch to complete your order.
Interested in ACH Payment?
Online Metals also offers payment though ACH or Electronic Funds Transfer. To pay your invoice through ACH or Electronic Funds Transfer, please follow the instructions here.
Sales Tax Exemption With A State Reseller Permit
Your state laws determine if your business qualifies for tax exemptions on purchases with Online Metals. If you qualify, you can update your tax exemption information on Step 2 of checkout, where you enter your billing information. If you are unsure if your Online Metals purchases are tax-exempt, please review the tax exemption guidelines specific to your state.
Customer Loyalty Discounts & News
We take pride in our active and consistent loyalty program to keep you in the loop with sales, new products, and reward you for frequent purchases! Sign up for our loyalty program today!
We hope all of this helps explain why Online Metals is a great resource for you, and how some of our services work in particular! As always, if you have any questions, feel free to contact us via the website or phone and we’ll be happy to answer. We look forward to helping make amazing things!